ManageGo LLC Website Privacy Policy

Introduction

Welcome to ManageGo LLC’s website. We respect your privacy, and this Privacy Policy (the "Policy") outlines how we handle your personal information. Please read it carefully. We, at ManageGo LLC (the "Company," "we," "us," "our"), respect the privacy and data protection rights of our users and business contacts.

The website provides information on ManageGo's advanced property management software, enabling visitors to explore product details and schedule demonstrations. Residents can request support services and visitors can submit purchase inquiries through the site. While you are under no legal obligation to provide us with your personal information, without it, you may be unable to use website or enjoy its full features and functionality.

Policy at a Glance

We've summarized the key points of this privacy policy to make it easier to read. This summary does not replace the full policy set out below.

• What it is. This policy applies to ManageGo’s website and explains what personal information we collect about you when you use it, and how we use it.
• Information you give us. Some information is collected directly from you when you contact us — including details you choose to provide, such as your name and contact details.
• Information collected automatically. When you use the website, some information is collected automatically, such as usage and activity data, device type, and IP address.
• Information from third parties. We may receive information about you from external sources, such as business partners, social networks or our service providers.
• How we use your information. We use your information to operate, maintain and improve website, to communicate with you, and to meet our legal obligations.
• Who we share it with and why. We may share information with service providers acting on our behalf and with others where needed to operate website, as required by law or with your consent.
• Cookies and digital tracking. We use cookies and similar tracking technologies to operate website, remember your preferences and analyze how it is used, such as Google Analytics.
• Keeping your information and transfers abroad. We keep your information for 7 years or for as long as needed for the purposes it was collected, whichever is later, or as required by law. Some information may be stored or processed by providers outside the US, subject to appropriate safeguards.
• Your rights. You can access the information we hold about you, ask us to correct or delete it, and exercise other rights available to you under law.
• International data transfers. Some information may be stored or processed by providers outside the US, subject to appropriate safeguards.
• Who we are and how to contact us. website is operated by ManageGo LLC. For any privacy question or request, you can contact us at privacy@managego.com.

Full Privacy Policy

Data Collection

We collect only the personal information that is necessary for the specific purposes described in this Policy and retain it only for as long as necessary to fulfill those purposes.

The website collects personal information directly from users in the form of full name, email address, phone number, company name, current state and other provided data. Automatically during use, the website collects IP address, operating system and browser information, browsing behavior, and usage times. No personal information is collected from third parties.

How We Collect Data

We collect personal information from several sources:

• Directly from you when you provide it to us through email communications or online form, place an order or subscribe to a newsletter, such as full name, email address, phone number, and other information.
• If another representative of your organization provides us with your information.
• Technical data automatically collected through standard web technologies, including IP address, operating system and browser information.

Processing Purposes

Providing you with the functionality of the website, sending service-related updates and operational communications, sending our newsletter, contacting you regarding administrative issues related to the website, responding to support requests or purchase quotes, maintaining and improving the website.

Marketing Communications

We may send email marketing communications about our products and services after you contact us to book a demo or subscribe to our newsletter. You can withdraw consent at any time by clicking the 'unsubscribe' link in any marketing email, or by contacting us at privacy@managego.com. Unsubscribing from marketing communications will not affect transactional emails.

Third-Party Sharing

We will share your personal information with service providers who assist us with the internal operations of the Service. These companies are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes.

• Examples of third parties involved: data storage providers, infrastructure and platform providers, marketing and sales providers, development and operations providers, data and analytics providers.
• Purposes for sharing personal information: operating the website, our services, and managing our business operations.

Cookies and Analytics

Some of the cookies we use are ours. Others belong to third parties such as Google Analytics. Such third parties use cookies to collect information about you from the website and from elsewhere on the internet, for their own purposes, in accordance with their privacy policies or other documents that may apply to you (for example, because you opened an account with them). You can find more information about how these third parties use the information they collect, on the following pages: https://policies.google.com/technologies/partner-sites and https://support.google.com/analytics/answer/6004245

Third-Party Services

Social Media Disclaimer

We also operate social media channels, such as LinkedIn, TikTok, YouTube, Spotify, Instagram and others. These social networks are independent and operated by global companies. Use of these online services is at your own responsibility and is subject to the legal agreements and privacy arrangements that govern each of these platforms — which are not on our behalf or under our control.

US Rights

Notice to U.S. Individuals

If you are an individual residing in the United States, we provide you with the following information pursuant to state privacy laws.

We do not sell your personal information and have not done so in the past 12 months. We do not share your personal information for cross-context behavioral advertising.

Right to Know

You have the right to know the following:

• The categories of personal information we have collected about you.
• The categories of sources from which the personal information is collected.
• Our business or commercial purpose for collecting personal information.
• The categories of third parties with whom we share personal information, if any.
• The specific pieces of personal information we have collected about you.

Right to Deletion

Subject to certain exceptions set forth below, upon receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity.
• Debug to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act.
• Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the ability to complete such research, provided we have obtained your informed consent.
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information.
• Or
• Comply with an existing legal obligation.

We may also deny your request to delete if it proves impossible or involves disproportionate effort, or if another exception to the law applies. We will provide you with a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to delete your information.

Right to Correct

If we receive a verifiable request from you to correct your information and we determine the accuracy of the corrected information you provide, we will correct inaccurate personal information that we maintain about you.

In determining the accuracy of the personal information that is the subject of your request to correct, we will consider the totality of the circumstances relating to the contested personal information.

We may also require that you provide documentation if we believe it is necessary to rebut our own documentation that the personal information is accurate.

We may deny your request to correct in the following cases:

• We have a good-faith, reasonable, and documented belief that your request to correct is fraudulent or abusive.
• We determine that the contested personal information is more likely than not accurate based on the totality of the circumstances.
• Conflict with federal or state law.
• Other exceptions under the law.
• Inadequacy of the required documentation.
• Compliance proves impossible or involves disproportionate effort.

We will provide you with a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to correct your information.

Non-Discrimination

You have the right not to be discriminated against by us because you exercised any of your rights under applicable laws. If you exercise your rights, we cannot:

• deny you from services.
• charge different prices or fees for services, including through discounts, benefits, or fines.
• provide you with a different level or quality of services.
• propose that you receive different prices or tariffs for services.

Please note that we may charge a different fee or provide a different level or quality of services if the difference is reasonably related to the value we gain from your personal information.

Do Not Track

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

California Shine the Light

California Civil Code Section 1798.83 (and other similar state statutes) permits our customers who are California residents (or residents of states with similar legislation) to request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@managego.com. Please note that we are only required to respond to one request per customer each year.

Verification & Agents

We will ask you for additional information to confirm your identity and for security purposes before disclosing the personal data requested to you, by using a two- or three-point data verification process, depending on the type of information you require and the nature of your request.

You may also designate an authorized agent to make a request on your behalf. To do so, you need to provide the authorized agent with written permission, and the agent will need to submit to us proof that they have been authorized by you. We will also require that you verify your own identity, as explained below.

Response Timeline

We will respond to your requests within 45 days (or within 90 days, where the law permits and we determine it necessary considering the complexity and number of the requests you have filed). If we take longer than 45 days, we will inform you of the extension within the initial 45-day response period, together with the reason for the extension.

We may deny your request in the following cases:

• If we believe in good faith, based on reasons that are documented in writing, that your request is fraudulent or an abuse of your rights under applicable law.
• If we conclude that the request is irrelevant, based on all the circumstances at issue (e.g., if you requested to correct your personal information, and we find that it is likely to be accurate).
• If it is contrary to federal or state law.
• Due to a discrepancy in the required documentation.
• If the fulfillment of your request turns out to be impossible or involves disproportionate effort.

We will provide you with a detailed explanation, including sufficient facts, to enable you to meaningfully understand why we cannot fulfill your request.

Information Security

We implement appropriate technical and organizational measures to secure your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, staff training, and incident response procedures. While we maintain industry-standard security practices, no system can guarantee absolute security, and we continuously work to enhance our protective measures.

The controller has implemented technical security measures including Transport Layer Security (TLS) for data in transit via HTTPS, encryption at rest to protect stored data, and access controls to restrict data processing to authorized personnel. These measures are designed to protect personal data against unauthorized access, disclosure, and modification. Additional organizational safeguards such as multi-factor authentication, audit trails, staff training, and formal incident response procedures may be implemented as part of the controller's comprehensive information security framework.

Data Retention

We will retain your information for the duration needed to support our ordinary business activities, operating the website, and interacting with existing and potential customers, suppliers, and partners. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims, and enforce our agreements. The overall period of retention is approximately 7 years.

Data Storage Location

We store the personal information we collect in our databases, which are hosted by infrastructure providers that may be located outside your country of residence. Additional personal information may be collected and stored by service providers (such as analytics or hosting providers), which may also store data outside your country. By using the website, you acknowledge that your data may be stored and processed in jurisdictions other than your own. Generally, Personal information is stored and processed on servers located in the United States.

Policy Changes

This Policy may be amended from time to time. We will post any changes to this Policy on our website a reasonable time in advance of the effective date of the change, and we will also make efforts to proactively notify you by email of the changes to the Policy if we have your email address.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

ManageGo.com
199 Montrose Ave, 2nd Floor,
Brooklyn, New York 11206
United States
privacy@managego.com