Highlights

• Straightforward onboarding for Katey and most residents
• Autopay that requires little ongoing attention
• Easy access to payment information and reports
• Responsive support when payment questions arise
• A requested receipt option delivered and put into everyday use

One Community, Two Perspectives

Katey Copeland experiences Exton Crossing from both sides of the office door.

As the community’s assistant property manager, she helps residents and keeps track of payments across 405 apartments. As a resident herself, she also uses the payment platform to pay her own rent.

That gives her a practical view of what matters: residents need a straightforward way to pay, and the management team needs clear information and dependable help when questions come up.

After several months using ManageGo, Katey described an experience that works well in both roles.

Getting Residents Started

Exton Crossing transitioned from ClickPay to ManageGo Payments. For Katey, getting started with her own resident account was straightforward.

“It's very easy, very user-friendly, very straightforward. I had no issues. Most of my residents had no issues.”

Some older residents were less comfortable completing the process online and needed hands-on assistance. Katey helped them through the setup, including entering information and navigating the steps.

Once they were enrolled, she said, they had not experienced recurring issues.

For Katey’s own payments, autopay keeps the process simple.

“I set up auto pay, and I don’t think anything else of it.”

Supporting a 405-Apartment Community

On the management side, Katey found it easy to access the reports she needed and see resident payments.

Residents can also check their balances and make payments themselves, without needing to call the office for that information or bring in a physical check.

Across a community of Exton Crossing’s size, those capabilities matter.

“Keeping track of all of those paper checks or payments would be absolutely insane.”

Having an online payment option gives residents another way to handle their responsibilities while helping the office manage payment activity across the property.

Responsive Help When It Matters

Katey’s positive experience wasn’t based on never encountering a problem. It was shaped by how the team responded when she needed assistance.

Early in the transition, she encountered reversed transactions involving a banking routing-number issue. She said the issue was resolved fairly easily and had not recurred.

More recently, she contacted support after a payment was taken from a former resident’s account that had remained active, as well as from the current resident’s account.

The team voided the payment within five minutes of her request.

“I actually didn’t expect an answer that quickly myself.”

The experience also prompted Katey to make account inactivation part of her own process going forward.

For her, being able to reach a responsive team is an important part of the service.

“Anytime I’ve had to speak with customer service, they’ve been right on it very quick.”

A Customer Request Becomes a Useful Tool

Katey also wanted a better way to provide payment receipts to residents.

Initially, she was taking screenshots of payment information and printing them. It served the immediate need, but she felt the result looked less professional than she wanted.

She raised the request with ManageGo. While she was on maternity leave, the team delivered a receipt option.

When she returned, she began using it successfully.

It was a concrete example of the team responding to a need from someone using the platform in day-to-day property management.

Confidence in Everyday Payments

For Exton Crossing, the value of ManageGo comes through in practical moments: a resident completing setup, an autopay running in the background, a manager finding payment information, or a support team responding to a time-sensitive request.

Katey’s perspective combines the convenience she experiences as a resident with the tools and assistance she relies on at work.

Asked what she would tell another property manager considering ManageGo, her answer was straightforward:

“I would say that they’re in good hands. Any problems I’ve had have been quickly resolved, and the payment processing has been rather seamless.”