Early Benefits Brittany Described

• Prompt payment updates on the ledger
• Quick access to support for payment questions and disputes
• A straightforward online payment experience
• Less manual handling for payments residents complete online

A Busy Office with a Substantial Payment Workload

For Brittany Marion, payment processing is one responsibility among many.

As a property manager at AJH Management, she handles resident calls, complaints, payments, and landlord-tenant court matters. Each month, she processes hundreds of thousands of dollars.

That work demands time and accuracy. Residents may split payments or submit multiple money orders, and manually entering information creates opportunities for potential human error.

“I spend full days just processing payments,”

Online payments help reduce the handling involved. When residents complete their payments themselves, Brittany has much fewer details to enter manually.

For someone balancing payment processing with the daily needs of a residential community, that convenience has real practical value.

Early Progress with ManageGo Payments

AJH introduced ManageGo Payments to their team as part of a transition from ClickPay. At the time of the interview, Brittany had been using ManageGo for a few months.

One difference between the two platforms stood out early: how quickly payment activity appeared on the ledger.

Brittany said that, in her experience with ClickPay, updates could take several days, with weekends and holidays sometimes extending the wait. With ManageGo, she sees payment information reflected immediately.

“We appreciate that ManageGo is pretty direct and quick,”

That prompt visibility is one of the benefits she notices in her everyday work.

Getting Help Without Repeated Back-and-Forth

Payment questions sometimes require real human assistance. When they do, Brittany wants to reach someone who can help move the issue forward.

She described ManageGo as responsive when a dispute or duplicate payment comes up. The ManageGo team is easy to contact and quickly coordinates the authorization needed to take action.

That experience compares favorably with the support process she previously encountered, which could involve repeated exchanges and escalation through her corporate office.

For Brittany, the benefit is straightforward:

“It’s quick, it’s easy, you get in touch with somebody.”

Accessible human support gives her a direct way to address payment issues while continuing to manage the other demands of the property.

Why Greater Online Adoption Matters

Brittany would like more residents to pay online. Period.

Her enthusiasm comes from knowing how much work goes into handling payments manually. Each payment can involve information to enter, amounts to check, and questions to resolve if something is entered incorrectly.

She has even suggested the idea of her company offering an incentive to encourage residents to use online payments.

In just a few months, Brittany already sees the practical value of residents completing payments online with the simplicity and ease of the ManageGo Payments system. This means less manual involvement in those transactions and a simpler process for getting payment information onto the ledger. Easier for the resident, easier for Brittany, and much more efficient for AJH.

A Positive Start

Brittany’s experience with ManageGo is still developing as AJH continues its payment transition.

So far, the benefits she values are clear: prompt ledger updates, a straightforward payment process, and support she can reach when she needs assistance.

For Brittany, manual payment processing represents about a week’s worth of time and work. This is professional attention that competes with resident concerns, property oversight, and responsibilities that require her years of experience as a property manager. Moving more payments online offers an opportunity to reduce that administrative burden, giving her more freedom and capacity to focus on the community she manages.