Welcome to the ManageGo Help Center

How do I use ManageGo to send an email?

It’s easy to email your tenants using ManageGo’s Mailer system.  Use a template, or type a new custom email; the choice is yours.  Here’s how to get started.

Creating a custom email

To create a custom email:

  1. Click the Mailer tab in the left-side menu.
  2. Under Compose, use the dropdown next to the word “From:” to specify the email address you’d like to send the email from.
  3. Check the “Reply to my email address” box if you’d like replies to go to your email address.  If you don’t, replies will go to an unmonitored inbox, and you won’t see them.
  4. Add a subject line.
  5. Begin typing your message.  You can use the personal fields just to the right of the box you’re typing by simply clicking on them to insert them.  The information will be filled in when the email is actually sent, customized for each tenant and building.
  6. Edit the text font, size, etc. by using the icons at the bottom of the email field.
  7. Click Attach File to attach documents to the email, if desired.
  8. Choose who to send this to by clicking Select / view recipients.
    • To send to all tenants in all buildings, check the All tenants box.
    • To send to all tenants in certain categories, click the Tenants in any of these categories checkbox, then use the dropdown to choose the appropriate categories.
    • To send to all tenants in a specific building, check the box next to that building.
    • To send to only the tenants of specific units, click the + button next to a building and check the box next to the units.
    • To send to only specific tenants, click the + button next to their unit and check the box next to the tenant.
  9. When done selecting, press Continue at the top of the page.
  10. Click Send email.

That’s it, you typed and sent an email.  If you’d ever like to review an email you’ve already sent, just come to the Mailer page and click the View batches button at the top right of the page.

Creating an email from a template

If you need to send the same email out frequently, you might be able to save time by using a template.  To create an email using an existing template:

  1. Click the Mailer tab in the left-side menu.
  2. Your saved templates are shown at the top of the page; select the template you want to use.
  3. You can change the email address this message will be sent from and where replies should go.
  4. If you want, you can still edit the email.  Type some more, delete some text, or change some words – don’t worry, it won’t permanently change the template.  You’re only editing the message just this once.
  5. Select your recipients the same way you did above.
  6. Click Send email.

As you can see, ManageGo makes it fast and easy to stay in contact with your tenants using email templates.  Don’t forget that we also make it simple to create new templates of your own, making communication with your residents a breeze.

Did you find this post helpful?

Rate this article by selecting 1-5 stars

We are sorry that this article was not helpful 🙁


How do I create work orders?

Work orders allow you to create a printable document summarizing summarizing a maintenance ticket.  They have space for written comments and for a tenant’s signature,

How does MoneyGram work?

If you have tenants that are less tech-savvy, or who just want to pay their rent with cash, MoneyGram could be a great option for

How does Lockbox work?

To save you time on check processing, residents can now send payments by check to ManageGo’s mailing address. We’ll process and deposit the checks into

Get started

Complete this form and we will reach out to you to schedule a demo of the ManageGo property management solution.

Are you a tenant? Click here to continue