Welcome to the ManageGo Help Center

How do I send an email?

It’s easy to email your tenants using ManageGo’s Mailer system.  Use a template, or type a new custom email; the choice is yours.  Here’s how to get started.

Creating a custom email

To create a custom email:

  1. Click the Mailer tab in the left-side menu.
  2. Use the dropdown next to the word “From:” to specify the email address you’d like to send the email from.
  3. Click the “Reply to my email address” box if you’d like replies to go to your email address instead of the email you send the message from.
  4. Add a subject line.
  5. Begin typing your message.  You can use the personal fields just to the right of the box you’re typing by simply clicking on them to insert them.  The information will be filled in when the email is actually sent, customized for each tenant and building.
  6. Edit the text font, size, etc. by using the icons at the bottom of the email field.
  7. Click Attach File to send documents in the email.
  8. Choose who to send this to by clicking Select / view recipients.
    • To send to all tenants in all buildings, check the All tenants box.
    • To send to all tenants in a specific building, check the box next to that building.
    • To send to only the tenants of specific units, click the + button next to a building and check the box next to the units.
    • To send to only specific tenants, click the + button next to their unit and check the box next to the tenant.
  9. When done selecting, press Continue at the top of the page.
  10. Click Send email.


That’s it, you typed and sent an email.  If you’d ever like to review an email you’ve already sent, just come to the Mailer page and click the View batches button at the top right of the page.


Creating an email from a template

If you need to send the same email out frequently, you might be able to save time by using a template.  To create an email using an existing template:

  1. Click the Mailer tab in the left-side menu.
  2. Select the template you want to use.
  3. You can change the email address this message will be sent from and whether replies go that address or to your email address.
  4. If you want, you can still edit the email.  Type some more, delete some text, or change some words – don’t worry, it won’t change the template.
  5. Select your recipients the same way you did above
  6. Click Send email


As you can see, ManageGo makes it fast and easy to stay in contact with your tenants using email templates.  Don’t forget that we also make it simple to create new templates of your own, making communication with your residents a breeze.

Did you find this post helpful?

Rate this article by selecting 1-5 stars

We are sorry that this article was not helpful 🙁

Facebook
Twitter
LinkedIn

How do I apply fees to tenants?

There are many reasons a property management company might need to apply a fee to one of its tenants.  Whatever the reason, ManageGo can help

Get started

Complete this form and we will reach out to you to schedule a demo of the ManageGo property management solution.

Are you a tenant? Click here to continue