To save you time on check processing, residents can now send payments by check to ManageGo’s mailing address. We’ll process and deposit the checks into your bank account, and reflect the payments in ManageGo and in your accounting software.

Here’s how it works:

1. Property Manager continues to send invoices and payment slips to tenants

Example payment slip:

2. Tenant sends a check to our mailing address, and includes the payment slip in the envelope

The payment slip is important; we’ll need it so we know which unit the payment is for.

3. We deposit the check and assign the payment to the tenant 

The payment will show on the ManageGo Payments page and in the property manager’s accounting program.

FAQ’s:

What happens if the tenant sends a check but does not include the payment slip? 

In that case, we will ask the property manager to assign the check manually. There’s a section on the ManageGo website where you can view all unassigned checks and assign them appropriately.  Once you assign a check manually once, you can set all future checks from the same bank account to be assigned the same way automatically.

What happens if a tenant sends a letter or document, as opposed to a check? 

Every time an envelope arrives from one of your tenants, we’ll display all contents of the envelope on ManageGo. If there was a check included with the letter, we will show both on the page. If there was just a letter, we’ll just show that.

Can property managers use this service as their official mailing address, for checks and other communication? 

We are planning a more robust mailing feature, but for now we discourage property managers from using this as their official mailing address. We don’t offer that service as of now.