How do I schedule a maintenance ticket?

You may sometimes run into a situation where you know you’d like to have some maintenance worked performed, but you don’t necessarily want it to be done today.  Our system will allow you to schedule a ticket for a later date, so that you don’t have to have a ticket cluttering up your system before you’re ready for the work to be performed.  Here’s how to get started:

How to create a scheduled ticket

Creating a scheduled ticket follows mostly the same process as creating a standard maintenance ticket.  To create a scheduled ticket:

1. Click the Maintenance tab in the left-side menu.
2. Click the Create ticket button in the top right corner.
3. Enter a subject for the ticket and describe the situation in the Comment box.
4. Use the dropdowns to select the relevant building, unit, and tenant, if applicable.
5. Set the ticket’s categories (which are viewable by tenants), tags (which tenants can’t see), assigned users, priority, and due date to help keep your tickets organized.
6. Attach a file if you’d like; just click the Attach file button and choose the file you’d like to attach.
7. To the right of the Attach file button, click Schedule ticket.
8. Choose the date that the ticket should be created.
9. Click Create ticket.