Welcome to the ManageGo Help Center

How do I schedule a maintenance ticket?

You may sometimes run into a situation where you know you’d like to have some maintenance worked performed, but you don’t necessarily want it to be done today.  Our system will allow you to schedule a ticket for a later date, so that you don’t have to have a ticket cluttering up your system before you’re ready for the work to be performed.  Here’s how to get started:

How to create a scheduled ticket

Creating a scheduled ticket follows mostly the same process as creating a standard maintenance ticket.  To create a scheduled ticket:

  1. Click the Maintenance tab in the left-side menu.
  2. Click the Create ticket button in the top right corner.
  3. Use the dropdowns at the top of the screen to select the relevant building, unit, and tenant, if applicable.
  4. Set the ticket’s due date, priority, categories (which are viewable by tenants), and tags (which tenants can’t see) to help keep your tickets organized.
  5. Specify the users you’d like to assign the ticket to.
  6. Enter a subject for the ticket, as well as a description in the text box.
  7. Attach a file if you’d like; just click the Attach file button (on the left side, below the text box) and choose the file you’d like to attach.
  8. To the right of the Attach file button, click Schedule ticket.
  9. Choose a date
  10. Click Create ticket.


 

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