How do I add building fees?
You can create fees to assign to tenants that are recurring, like gym fees, parking fees, or storage room fees, that will be displayed to
Welcome to the Help Center
Need help using the ManageGo online dashboard or mobile app? You’ve come to the right place. Find tips and advice on how to get the most out of ManageGo.
Payments
How do I filter payments by status?
You can filter the payments by reversed, refunded, received, and submitted payments. Filtering payments by status To filter by status: Click payments Click the status
How do I create a building group?
You can create a preset group of buildings to filter by instead of selecting multiple buildings from the list. Searching by an existing filter To
How do I create a maintenance ticket?
You can add a building, unit, tenant, due date, category, tag(s), an assignee, and a priority to tickets you create to organize maintenance requests. Assign
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Maintenance
How do I use Show Report By drop down?
You can group reports by building, category, user, and status. How to use Show Report By drop down To group maintenance tickets in reports: Click
How do I automatically assign tickets to users?
You can automatically assign all maintenance tickets for a specific unit and/or category to users. How to use Auto Assign To auto assign tickets to
How do I add a template email for closing a maintenance ticket?
You can edit create a template to send to tenants when closing a ticket. How to add a template for closing tickets To add the
How do I add maintenance categories?
You can create categories to use for maintenance tickets How to add maintenance categories To add a category: Go to Settings Click the Maintenance tab
How do I add external contacts?
You can add external contacts to the maintenance system who you can send work orders to without having to add them as users How to
How do I generate a report?
You can generate a report of your maintenance ticket activity into an excel file and see an overview of ticket activity on the reports page
Tenants
How do I create a mass email template?
You can create a template with input fields to send to tenants. How to create a mass email template To create a template: Go to
How do I send an email?
You can create a email to send out to all tenants, all tenants in a building, in an apartment, or to specific tenants by using
How do I upload and share a document?
You can upload a document to store in the documents section and share it to buildings, specific apartments, or specific tenants. Uploading a document To
Getting started – Tenants
Watch this video for help on getting started with online rent payments and maintenance tickets
How do I create a maintenance ticket?
You can add a building, unit, tenant, due date, category, tag(s), an assignee, and a priority to tickets you create to organize maintenance requests. Assign
Settings
How do I automatically assign tickets to users?
You can automatically assign all maintenance tickets for a specific unit and/or category to users. How to use Auto Assign To auto assign tickets to
How do I edit user access and notifications per building?
You can edit which users have access to and get notifications for each building from the building tab as well as the settings tab. How
How do I add a template email for closing a maintenance ticket?
You can edit create a template to send to tenants when closing a ticket. How to add a template for closing tickets To add the
How do I create a mass email template?
You can create a template with input fields to send to tenants. How to create a mass email template To create a template: Go to
How do I add building fees?
You can create fees to assign to tenants that are recurring, like gym fees, parking fees, or storage room fees, that will be displayed to
How do I add maintenance categories?
You can create categories to use for maintenance tickets How to add maintenance categories To add a category: Go to Settings Click the Maintenance tab
Can't find what you're looking for?
Speak to a ManageGo customer support representative
- Call: 212-300-7950
- Email: support@managego.com
Common questions:
How do I use Show Report By drop down?
You can group reports by building, category, user, and status. How to use Show Report By drop down To group maintenance tickets in reports: Click
How do I automatically assign tickets to users?
You can automatically assign all maintenance tickets for a specific unit and/or category to users. How to use Auto Assign To auto assign tickets to
How do I edit user access and notifications per building?
You can edit which users have access to and get notifications for each building from the building tab as well as the settings tab. How
How do I add a template email for closing a maintenance ticket?
You can edit create a template to send to tenants when closing a ticket. How to add a template for closing tickets To add the
How do I create a mass email template?
You can create a template with input fields to send to tenants. How to create a mass email template To create a template: Go to
How do I add building fees?
You can create fees to assign to tenants that are recurring, like gym fees, parking fees, or storage room fees, that will be displayed to
How do I use Show Report By drop down?
You can group reports by building, category, user, and status. How to use Show Report By drop down To group maintenance tickets in reports: Click
How do I automatically assign tickets to users?
You can automatically assign all maintenance tickets for a specific unit and/or category to users. How to use Auto Assign To auto assign tickets to
How do I edit user access and notifications per building?
You can edit which users have access to and get notifications for each building from the building tab as well as the settings tab. How
How do I add a template email for closing a maintenance ticket?
You can edit create a template to send to tenants when closing a ticket. How to add a template for closing tickets To add the
How do I create a mass email template?
You can create a template with input fields to send to tenants. How to create a mass email template To create a template: Go to
How do I add building fees?
You can create fees to assign to tenants that are recurring, like gym fees, parking fees, or storage room fees, that will be displayed to