How does MoneyGram work?
If you have tenants that are less tech-savvy, or who just want to pay their rent with cash, MoneyGram could be a great option for
Welcome to the Help Center
Need help using the ManageGo online dashboard or mobile app? You’ve come to the right place. Find tips and advice on how to get the most out of ManageGo.
Payments
How does Lockbox work?
To save you time on check processing, residents can now send payments by check to ManageGo’s mailing address. We’ll process and deposit the checks into
How do I apply fees to tenants?
There are many reasons a property management company might need to apply a fee to one of its tenants. Whatever the reason, ManageGo can help
How do I filter payments by status?
Want to only see payments that you’ve already received? Looking for a particular payment that was reversed? Try filtering payments by status. This will allow
Maintenance
How do I schedule maintenance events?
Maintenance events are ManageGo’s way of allowing you to schedule work for a specific date and time as part of a maintenance ticket. You’ll be
How do I create work orders?
Work orders allow you to create a printable document summarizing summarizing a maintenance ticket. They have space for written comments and for a tenant’s signature,
How do I create recurring maintenance tickets?
If you have routine maintenance work that needs to be performed at regular intervals, recurring tickets can be a great way to make sure you
How do I create maintenance checklists?
Do you have a list of several maintenance tasks that need to be completed? Our Checklists feature will allow you to put them all in
Tenants
How do I set up and use tenant categories?
ManageGo’s tenant categories are a versatile tool that can remove the hassle from processes like managing your amenities, mass-emailing your tenants, and sharing documents. Here’s
How do I create a mass email template?
If you need to send a particular type of email frequently, you may be able to save yourself time by creating a template. This way,
How do I use ManageGo to send an email?
It’s easy to email your tenants using ManageGo’s Mailer system. Use a template, or type a new custom email; the choice is yours. Here’s how
How do I upload and share a document?
Sharing documents with your tenants is easy with ManageGo. Upload your documents, store them in the cloud, and they’ll be easily viewable by tenants. Here’s
Settings
How do I set user permissions and notifications for a building?
Users won’t be able to see a building on ManageGo if they don’t have the appropriate permission. This can make things easier for users, because
Amenities
How do I make amenity bookings?
Once you’ve made an amenity available for bookings with ManageGo, tenants will be able to log in and request their own bookings. However, you may
How do I approve or decline amenity bookings?
If you have amenities that you’d like to make available for your tenants to book, you’ll probably also want to be able to approve or
How do I use shared calendars for amenities?
If two of your buildings each have their own pool, it’s easy to set that up as an amenity in ManageGo ─ just add it
How do I add and edit an amenity?
If you’ve recently added a new amenity to your building — or if you’ve had one for a while but are just now opening it
Deliveries
Can't find what you're looking for?
Speak to a ManageGo customer support representative
- Call: 212-300-7950
- Email: support@managego.com
Common questions:
How do I schedule maintenance events?
Maintenance events are ManageGo’s way of allowing you to schedule work for a specific date and time as part of a maintenance ticket. You’ll be
How do I create work orders?
Work orders allow you to create a printable document summarizing summarizing a maintenance ticket. They have space for written comments and for a tenant’s signature,
Senior Software Developer
Are you a renter? Do you know the pains of moving apartments? Have you dealt with the stresses of changing apartments? The rental application, security
How do I set up and use tenant categories?
ManageGo’s tenant categories are a versatile tool that can remove the hassle from processes like managing your amenities, mass-emailing your tenants, and sharing documents. Here’s
How does MoneyGram work?
If you have tenants that are less tech-savvy, or who just want to pay their rent with cash, MoneyGram could be a great option for
How does Lockbox work?
To save you time on check processing, residents can now send payments by check to ManageGo’s mailing address. We’ll process and deposit the checks into
How do I schedule maintenance events?
Maintenance events are ManageGo’s way of allowing you to schedule work for a specific date and time as part of a maintenance ticket. You’ll be
How do I create work orders?
Work orders allow you to create a printable document summarizing summarizing a maintenance ticket. They have space for written comments and for a tenant’s signature,
Senior Software Developer
Are you a renter? Do you know the pains of moving apartments? Have you dealt with the stresses of changing apartments? The rental application, security
How do I set up and use tenant categories?
ManageGo’s tenant categories are a versatile tool that can remove the hassle from processes like managing your amenities, mass-emailing your tenants, and sharing documents. Here’s
How does MoneyGram work?
If you have tenants that are less tech-savvy, or who just want to pay their rent with cash, MoneyGram could be a great option for
How does Lockbox work?
To save you time on check processing, residents can now send payments by check to ManageGo’s mailing address. We’ll process and deposit the checks into