How do I apply fees to tenants?
There are many reasons a property management company might need to apply a fee to one of its tenants. Whatever the reason, ManageGo can help
Welcome to the Help Center
Need help using the ManageGo online dashboard or mobile app? You’ve come to the right place. Find tips and advice on how to get the most out of ManageGo.
Payments
How do I filter payments by status?
Want to only see payments that you’ve already received? Looking for a particular payment that was reversed? Try filtering payments by status. This will allow
How do I create a building group?
Do you often need to view payments or maintenance tickets for the same few buildings? You don’t need to check them all off every time
Maintenance
How do I create recurring maintenance tickets?
If you have routine maintenance work that needs to be performed at regular intervals, recurring tickets can be a great way to make sure you
How do I create maintenance checklists?
Do you have a list of several maintenance tasks that need to be completed? Our checklists feature will allow you to put them all in
How do I schedule a maintenance ticket?
You may sometimes run into a situation where you know you’d like to have some maintenance worked performed, but you don’t necessarily want it to
How do I automatically assign tickets to users?
If you get a lot of maintenance requests, you know that it would be very tedious and time-consuming to have to manually assign each of
How do I create and use a template comment for closing a maintenance ticket?
If you often find yourself needing or wanting to tell tenants the same things when you’re closing their maintenance tickets, a template might be for
How do I add maintenance categories and tags?
Managing anything can become difficult if the situation is disorganized, and maintenance tickets are no different. That’s why ManageGo allows for the creation and use
Tenants
How do I create an email template?
If you need to send a certain type of email frequently, you may be able to save yourself time by creating a template. This way,
How do I send an email?
It’s easy to email your tenants using ManageGo’s Mailer system. Use a template, or type a new custom email; the choice is yours. Here’s how
How do I upload and share a document?
Sharing documents with your tenants is easy with ManageGo. Upload your documents, store them in the cloud, and they’ll be easily viewable by tenants. Here’s
How do I create a building group?
Do you often need to view payments or maintenance tickets for the same few buildings? You don’t need to check them all off every time
Getting started – Tenants
Watch this video for help on getting started with online rent payments and maintenance tickets
Settings
How do I create maintenance checklists?
Do you have a list of several maintenance tasks that need to be completed? Our checklists feature will allow you to put them all in
How do I automatically assign tickets to users?
If you get a lot of maintenance requests, you know that it would be very tedious and time-consuming to have to manually assign each of
How do I edit user access and notifications for buildings?
You may have some users who only work on some of your buildings and don’t need to see the rest of them on ManageGo. We
How do I create and use a template comment for closing a maintenance ticket?
If you often find yourself needing or wanting to tell tenants the same things when you’re closing their maintenance tickets, a template might be for
How do I create an email template?
If you need to send a certain type of email frequently, you may be able to save yourself time by creating a template. This way,
How do I apply fees to tenants?
There are many reasons a property management company might need to apply a fee to one of its tenants. Whatever the reason, ManageGo can help
Can't find what you're looking for?
Speak to a ManageGo customer support representative
- Call: 212-300-7950
- Email: support@managego.com
Common questions:
How does Lockbox work?
To save time on check processing, residents can now send check payments to ManageGo’s mailing address. We’ll process and deposit the checks into your bank
How do I create recurring maintenance tickets?
If you have routine maintenance work that needs to be performed at regular intervals, recurring tickets can be a great way to make sure you
How do I create maintenance checklists?
Do you have a list of several maintenance tasks that need to be completed? Our checklists feature will allow you to put them all in
How do I schedule a maintenance ticket?
You may sometimes run into a situation where you know you’d like to have some maintenance worked performed, but you don’t necessarily want it to
How do I automatically assign tickets to users?
If you get a lot of maintenance requests, you know that it would be very tedious and time-consuming to have to manually assign each of
How do I edit user access and notifications for buildings?
You may have some users who only work on some of your buildings and don’t need to see the rest of them on ManageGo. We
How does Lockbox work?
To save time on check processing, residents can now send check payments to ManageGo’s mailing address. We’ll process and deposit the checks into your bank
How do I create recurring maintenance tickets?
If you have routine maintenance work that needs to be performed at regular intervals, recurring tickets can be a great way to make sure you
How do I create maintenance checklists?
Do you have a list of several maintenance tasks that need to be completed? Our checklists feature will allow you to put them all in
How do I schedule a maintenance ticket?
You may sometimes run into a situation where you know you’d like to have some maintenance worked performed, but you don’t necessarily want it to
How do I automatically assign tickets to users?
If you get a lot of maintenance requests, you know that it would be very tedious and time-consuming to have to manually assign each of
How do I edit user access and notifications for buildings?
You may have some users who only work on some of your buildings and don’t need to see the rest of them on ManageGo. We