How do I apply fees to tenants?
There are many reasons a property management company might need to apply a fee to one of its tenants. Whatever the reason, ManageGo can help
Welcome to the Help Center
Need help using the ManageGo online dashboard or mobile app? You’ve come to the right place. Find tips and advice on how to get the most out of ManageGo.
Payments
How do I filter payments by status?
Want to only see payments that you’ve already received? Looking for a particular payment that was reversed? Try filtering payments by status. This will allow
How do I create a building group?
Do you often need to view payments or maintenance tickets for the same few buildings? You don’t need to check them all off every time
How do I create a maintenance ticket?
Creating a maintenance ticket on the ManageGo website is an easy way for tenants, maintenance users, and administrators to share information, stay coordinated and solve
Maintenance
How do I use Show Report By drop down?
You can group reports by building, category, user, and status. How to use Show Report By drop down To group maintenance tickets in reports: Click
How do I automatically assign tickets to users?
You can automatically assign all maintenance tickets for a specific unit and/or category to users. How to use Auto Assign To auto assign tickets to
How do I add a template email for closing a maintenance ticket?
You can edit create a template to send to tenants when closing a ticket. How to add a template for closing tickets To add the
How do I add maintenance categories and tags?
Managing anything can become difficult if the situation is disorganized, and maintenance tickets are no different. That’s why ManageGo allows for the creation and use
How do I add and edit external contacts?
If you want to send someone work orders related to your maintenance tickets, but they don’t work for your company, you don’t need to add
How do I generate and view a maintenance report?
Curious about how many maintenance tickets are being generated for each of your buildings? Wondering which of your users is the best at closing their
Tenants
How do I create an email template?
If you need to send a certain type of email frequently, you may be able to save yourself time by creating a template. This way,
How do I send an email?
It’s easy to email your tenants using ManageGo’s Mailer system. Use a template, or type a new custom email; the choice is yours. Here’s how
How do I upload and share a document?
Sharing documents with your tenants is easy with ManageGo. Upload your documents, store them in the cloud, and they’ll be easily viewable by tenants. Here’s
Getting started – Tenants
Watch this video for help on getting started with online rent payments and maintenance tickets
How do I create a maintenance ticket?
Creating a maintenance ticket on the ManageGo website is an easy way for tenants, maintenance users, and administrators to share information, stay coordinated and solve
Settings
How do I automatically assign tickets to users?
You can automatically assign all maintenance tickets for a specific unit and/or category to users. How to use Auto Assign To auto assign tickets to
How do I edit user access and notifications per building?
You can edit which users have access to and get notifications for each building from the building tab as well as the settings tab. How
How do I add a template email for closing a maintenance ticket?
You can edit create a template to send to tenants when closing a ticket. How to add a template for closing tickets To add the
How do I create an email template?
If you need to send a certain type of email frequently, you may be able to save yourself time by creating a template. This way,
How do I apply fees to tenants?
There are many reasons a property management company might need to apply a fee to one of its tenants. Whatever the reason, ManageGo can help
How do I add maintenance categories and tags?
Managing anything can become difficult if the situation is disorganized, and maintenance tickets are no different. That’s why ManageGo allows for the creation and use
Can't find what you're looking for?
Speak to a ManageGo customer support representative
- Call: 212-300-7950
- Email: support@managego.com
Common questions:
How do I use Show Report By drop down?
You can group reports by building, category, user, and status. How to use Show Report By drop down To group maintenance tickets in reports: Click
How do I automatically assign tickets to users?
You can automatically assign all maintenance tickets for a specific unit and/or category to users. How to use Auto Assign To auto assign tickets to
How do I edit user access and notifications per building?
You can edit which users have access to and get notifications for each building from the building tab as well as the settings tab. How
How do I add a template email for closing a maintenance ticket?
You can edit create a template to send to tenants when closing a ticket. How to add a template for closing tickets To add the
How do I create an email template?
If you need to send a certain type of email frequently, you may be able to save yourself time by creating a template. This way,
How do I apply fees to tenants?
There are many reasons a property management company might need to apply a fee to one of its tenants. Whatever the reason, ManageGo can help
How do I use Show Report By drop down?
You can group reports by building, category, user, and status. How to use Show Report By drop down To group maintenance tickets in reports: Click
How do I automatically assign tickets to users?
You can automatically assign all maintenance tickets for a specific unit and/or category to users. How to use Auto Assign To auto assign tickets to
How do I edit user access and notifications per building?
You can edit which users have access to and get notifications for each building from the building tab as well as the settings tab. How
How do I add a template email for closing a maintenance ticket?
You can edit create a template to send to tenants when closing a ticket. How to add a template for closing tickets To add the
How do I create an email template?
If you need to send a certain type of email frequently, you may be able to save yourself time by creating a template. This way,
How do I apply fees to tenants?
There are many reasons a property management company might need to apply a fee to one of its tenants. Whatever the reason, ManageGo can help