Happy property managers have good residents, and the reason why makes perfect sense: good residents reduce the pressure on you and make your job easier. So how do you make sure you have good residents? Part of the equation is finding good residents, which we’ve covered on the blog before, but there’s another element that’s just as important — keeping good residents once you have them. Here are four tips to reduce turnover and hang onto good residents once you have them.
Respond promptly to any resident questions or concerns
Whenever any of your residents come to you with questions or concerns, make sure to get back to them as quickly as possible. This will do a couple of things for you. First, you’ll be showing your residents that you care, and that your property is someplace they want to continue living. Second, you’ll be able to work together with them to solve problems and improve the community, giving them more reasons to stay.
Make sure the property stays in good condition
You’ll want to stay vigilant for any deterioration in property condition, as these can drive existing residents away quickly. After all, what residents would want to stay in a place that’s only getting worse? Be ready to make repairs and improvements whenever and wherever necessary to keep the property in great shape.
Work to build a good relationship with residents
Responding to concerns is one way to build a good relationship, but there are many more as well. Try to make yourself available to talk about anything your residents might want, or consider offering small gifts to show your appreciation. Small gestures like this can go a long way in making people feel good about the community they live in.
Be honest about problems
Things don’t always go according to plan, and that’s sure to cause inconveniences for your residents. It’s important to be open about what’s gone wrong, what you still don’t know, and when you expect things to be resolved. It’s not always easy — it might feel better to be positive and avoid revealing the true extent of deeper issues — but residents will definitely appreciate and keep it in mind when making decisions about their future.