We’re not saying your residents have an online shopping addiction…but also we’re not not saying that. We’ll just let the numbers speak for themselves:
🡢 Approximately 219 million people in the US will shop online in 2023
🡢 Online sales are projected to account for 20.8% of all retail sales in 2023
Yeah, that’s a TON of online shopping, and it’s not going anywhere. The result of that? A huge influx in packages and deliveries at multifamily properties. Factor in the rise of instant gratification from next-day deliveries and a newly found convenience culture (think grocery and food delivery services), and the headaches for property managers keep growing. Not to mention the holidays peering around the corner. Really, everywhere we look, packages surround us (…help).
This huge increase in deliveries presents a unique challenge at multifamily properties that house numerous residents. Whether it’s the space required to store them, the tracking management, or the security concern, navigating these problems can be time-consuming without the proper systems in place. So what is an effective system to tackle this modern issue?
A notable trend in the resident experience at multifamily properties is convenience–so delivering on this is imperative when considering how you’ll solve this. Our recommendation: employing property management software with an integrated package and delivery solution. Let’s break down the 3 main concerns and just how PropTech will help you keep up, whether you manage small or large properties, onsite or remotely.
The higher the volume of packages at your property, the harder it is to keep them organized in an efficient manner. By digitizing the tracking process, the likelihood of lost or missing packages decreases exponentially. With ManageGo’s packages & deliveries feature, your property staff can scan and log every package, as soon as they’re delivered. Our system will automatically notify the resident once scanned. You’ll have a single view of all deliveries at your property, so you’re always on top of what’s coming in and out. Yes–our solution works for outgoing packages too!
But it doesn’t stop there since we’re constantly adding new updates to better serve you and your residents. With our upcoming upgrades to package management, property managers will have a more efficient way to scan packages in bulk, and residents will enjoy a new, easier way to view all of their packages–straight from the resident portal. Stay tuned for all of this and more by signing up for our ManageGo Weekly newsletter and always be the first to know when new updates are available.
The Space Dilemma
Before you involve PropTech, it’s important that you find a dedicated space to store deliveries–whether it’s a mailroom, extra storage area, or a converted amenity area. Without a proper, dedicated space, your packages will end up scattered throughout your property, and be vulnerable to both misplacement and theft. As packages increase around the holidays and peak moving seasons, it’s even smart to find a space to accommodate any overflow.
A huge benefit to the automatic notification sent to residents is that it gets packages out of your hands quickly. The sooner your residents know they have a package awaiting them, the sooner they’ll retrieve it. Employing this simple feature from ManageGo’s solution is an easy way to relieve your staff of an abundance of deliveries.
A notable pain point for residents and property managers alike is the safety of their packages. Especially in big cities where package management at multifamily properties is limited, theft and misplacement are huge concerns. Having security measures in place creates peace of mind for you and your residents, and will go a long way in resident satisfaction. As soon as your staff scans a package, ManageGo’s software automatically generates a secure pickup code for your residents to use at pickup.
No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management.
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