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Desperate for More On-Time Rent Payments? You’ll Love Our Latest Software Updates

Spring is on the way and with it, we’re bringing new updates to our software! Check out what’s new in ManageGo this month:

Introducing Lvble

Say goodbye to late rent payments and hello to stable cash flow. Lvble pays rent for residents – well, sort of. Thanks to our partnership, residents can now choose Lvble as a flexible payment option. This allows them to pay rent in installments, while Lvble pays you in full by the first of every month – guaranteeing more on-time payments than ever before. 

What’s New in the Admin Portal

  • You can now analyze data on recurring payments! It’s as easy as going to Reports > Payments to generate a report on all recurring payments. 
  • Closing Ticket templates now support links. Add any link to your Closing Ticket messages, like a link directing residents to leave a review of their maintenance experience.

Updates to the Resident Portal

Property managers can now disable the “choose date/time” option available to residents in the Access Granted portion of a maintenance request. If disabled, residents will no longer see this option when filling out a new maintenance request – giving you more flexibility in making repairs.

More Data in the Concierge Portal

You can now enjoy our Reports tool on the Concierge platform! Generate report spreadsheets on any one of our concierge features. Plus, we allow you to create custom columns relevant to the data you need. Once you have your report subject and columns, take it a step further by filtering your report to see the exact information you’re after – no more and definitely no less. 

Software Improvements & Bug Fixes

  • You and your residents will now receive a notification if a payment is reversed after a refund.
  • You’ll now see the balance of a current lease, even if a resident hasn’t been assigned to a lease on the Set RL Lease page.
  • Rental Application fees are now processed through DeepStack.
  • We’ve corrected a bug on the Admin Portal where the unit and facility count was showing incorrectly.

We hope you’ll enjoy these new improvements to our platform, and as always, don’t forget to subscribe to our newsletter to be the first to know about all new enhancements to the ManageGo experience!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management.

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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4 Common Accounting Mistakes to Avoid in Property Management

We get it, you didn’t necessarily sign up to be an accountant when you became a property manager – but that doesn’t mean you’re exempt from the responsibility. If that were the case, we could think of a lot of tasks we didn’t sign up for that we’ll just forget about! 

In all seriousness, quality accounting is essential to successful property management, so it’s best you start reading up if you haven’t already. Whether you’re new to property management or just need a quick refresher on accounting best practices, here are 4 common accounting mistakes you should know about (and how to avoid them).

Miscategorizing Costs

The first step towards accurate accounting is categorizing your costs correctly. It seems simple enough, but the reality is, property management comes with a lot of different classifications, and it can be easy to miscategorize. Miscategorizing your costs can lead to confusing records and even inaccurate statements. Whatever accounting system you decide to go with, make sure there’s a chart of accounts to keep your costs as clear and organized as possible and avoid the consequences of messy classifications.

Relying on Paper Records

We covered this one in our last blog, 4 Reasons You Need to Take Your Accounting Digital as a Property Manager, but in case you missed it, relying on paper records ranks up there with our biggest no-no’s of accounting. Digitizing your accounting makes it more efficient, more secure, and more accurate – boosting your company’s value overall and saving you time and money. Plus, physical documents and records, like paper receipts, are at a much higher risk of being lost, stolen, or destroyed compared to their digital counterparts. Lucky for you, ManageGo is just about to release our brand new accounting solution! With our modern technology and easy-to-use interface, going digital with your accounting has never made as much sense as it does now (and you can ditch those paper records for good). 

Failing to Reconcile Accounts

Any proper research will tell you that reconciling your accounts is an essential step in good accounting. Reconciliation of your accounts just means that you’re comparing your internal records with external ones to ensure there are no discrepancies in your reporting. Failing to do so is detrimental to your business’s financial health; plus, you’re almost guaranteed to be slapped with a fine for it.

Neglecting to Run Reports Regularly

Financial reports are essential to sound decision-making throughout your business, and neglecting to run reports regularly is a rookie move that’s, unfortunately, a common mistake. Making use of the right accounting software to run reports simplifies this process, and makes obtaining the data you need a breeze. With ManageGo’s system, pull reports on everything from properties and receivables to vendors and payables, and of course your essential financials.

But it’s not just the fact that you need to run reports – you should also be confident that they’re accurate. After all, if your numbers don’t reflect the facts, it’s hard to make informed decisions for your business. For more on how to increase accuracy within your accounting, check out our recent blog post here.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. Plus, subscribe to our weekly newsletter to explore the industry, get the latest company news, and be the first to know about special announcements!

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Streamline Tasks & Improve Efficiency With Our Brand New Accounting Software

Those rumors you’ve heard circulating recently? We’re dropping in to let you know we have some insider information. That’s right, what you’ve heard…it’s true. No, not the rumors around Miley Cyrus’ newest single (though, we’re definitely #TeamMiley). Of course, we’re talking about our newest product launch…

Accounting!

When we thought about the one thing our property management software was missing, it always came back to accounting. After all, it’s one of the most essential aspects of any business, and an all-in-one property management software wouldn’t be complete without it. 

But what makes our Accounting software stand out from the rest (besides its modern and intuitive design)? It’s the fact that you’ll enjoy zero additional fees. That’s right, you get what you pay for, and that’s that. Come to think of it, that goes for all ManageGo products. 

Apart from that, here’s a quick rundown of what you can expect from our newest launch!

ManageGo’s Accounting Solution

Designed to enhance the management of all your financial information, ManageGo Accounting is the only digital accounting tool you’ll ever need for your property management company. But what can it do for you?

Seamlessly manage your financials and view balances based on your current occupancies, rental prospects, entire buildings, entities, and even rental assistance agencies. Plus, manage customer and vendor balances, and pay bills. You’ll find all bank, credit card, and loan information in one place, where you can add new items, make deposits, and print checks. A dedicated chart of accounts makes it easy to classify every transaction, reconcile accounts, transfer funds, run audits, and much more. When you’re ready to generate reports, you’ll find data for everything from properties and receivables to vendors and payables, and of course your essential financials. The best part? You can do this all from anywhere – directly on our modern online platform.

With the launch of this exciting new product, we’ve jam-packed our monthly blogs with property management accounting advice to get you started on your way to successful operations – because when have we ever left you hanging? Discover everything from the basics of property management accounting terms, to the benefits of digital accounting, and even common accounting mistakes you should avoid.

If you already use ManageGo to process payments, manage maintenance, handle leasing, or enhance your concierge, it only makes sense to take care of your accounting in the same place, for maximum convenience and efficiency. It fits seamlessly into our entire product suite, making it easy for you to streamline every task on your to-do list – in one intuitive place. If you’re not already one of ManageGo’s thousands of monthly users, request a demo today to see just what you’re missing.

No matter your business goals, ManageGo has your back. Connect directly with one of our experts and get started on your journey to better property management. Plus, subscribe to our weekly newsletter to explore the industry, get the latest company news, and be the first to know about special announcements!

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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December Software Upgrades in ManageGo You Can’t Miss in the New Year

Santa’s elves weren’t the only ones hard at work this December! From new features to improvements to our interface, the team here at ManageGo made some last-minute enhancements to your ManageGo user experience. Check out what’s new just in time for the New Year:

Accounting Integrations Just Got Better!

With our new Full Balances feature, residents can submit payments based on their current balance. The balances residents see are pulled directly from Yardi or Rent Manager.

Similarly, our new Full Charges feature allows residents to submit payments based on a selection of charges the property manager has applied to their account. Like Full Balances, any individual charges residents see are pulled from your accounting integration. 

Introducing Single Sign-On

Property managers are now greeted with a new page at login, listing all their available ManageGo platforms. They can currently choose between the Admin Platform and the Concierge Platform. Come February 2023, choose from our brand-new Accounting Platform as well–stay tuned for more information! 

It’s good to note, property managers will no longer be able to input custom passwords for residents (we’ve automated it, you’re welcome). Just click the button on the property manager portal to generate a randomized password that will automatically be sent to the resident. 

What’s New in the Resident Portal

  • It’s now easier than ever to make and keep track of one-time, future, and recurring payments thanks to our Payment Page redesign! Residents can now easily select whether they want to submit a one-time or recurring payment, without having to visit two separate pages.
  • Additionally, residents only need to click on one button, “Manage this payment,” to manage recurring payments. Change the amount or the start date and pause or cancel payments, all from one seamless place.

  • Residents will now find their deliveries in their resident portal. By clicking on a package, they can view their PIN, as well as a larger image of the package, for a smoother hand-off experience. 

Enhancements to Property Manager Notifications

All property managers can now choose to receive emails when tickets are closed, not just admin users!

An Improvement for Yardi Users

Property managers using Yardi now have a special setting that blocks residents from entering an incorrect TCode during signup–to save you the headache.

That’s all for now, but stay tuned for more announcements in the New Year–we’ve got a lot planned! And don’t forget to subscribe to our email newsletter to be the first to know about all new enhancements to the ManageGo experience. 

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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What’s New at ManageGo This Quarter? Check Out Our Latest Software Updates

Let us guess, you’ve been wondering what’s new at ManageGo, haven’t you? Well good news for you, we’ve got answers! Quarter 3 came with some exciting new updates and improvements to our software; read on to find out what’s new.

Improvements & Bug Fixes

We fixed these frequent errors so you can work freely:

  • Users can now remove ticket auto-assign rules without errors.
  • Work orders will now download properly when a ticket has a long subject.
  • Users can now add work orders and events without permission to add comments.
  • DeepStack credit card payments now post to Yardi.
  • We now pull charge types for all buildings and display the correct charge type in the resident portal. The credited description on the tenant ledger in Rent Manager will now show correctly.

Faster Payment Processing

Payments will now be processed by the next business day, and credit card reverse payments are now pulled for the total amount.

The Latest in Leasing

We’ve now integrated with Rent Manager! All new leasing and rental application information will be forwarded to Rent Manager with this new upgrade.

For Pending Leases and Rental Applications, you’ll now see a new “Link Account” button. A new dialog box will show and list all Rent Manager accounts found for the unit the applicant has applied for. If the account already exists in the system, you can simply select and link the account. If the account doesn’t exist, you have the option to create a new account in the Rent Manager system. ManageGo will automatically create a new account and push all details to the account. If a lease or rental application gets canceled, ManageGo will delete or disable the account for the ones we created.

Other Updates You’ll Love

  • You can now upload existing PDFs and use them as templates–featuring support for radio buttons & checkboxes, as well as signing directly on PDFs.

Pick from the following form settings:

  1. Management – this field can only be modified by management.
  2. Tenant – this field can only be modified by the resident.
  3. Required field – either management or residents must modify the field.
  • Create “Bundles” consisting of one lease and any number of rider documents. Now you only need to click one to import a lease with corresponding rider documents.
  • Leases can now change back to a draft state for any necessary modifications, up until the resident has signed. 
  • Utilize our new Offline Signing feature to generate a lease and print for offline signing. Just pick “Sign manually” to convert and download the PDF. 
  • Get an email notification whenever a lease is renewed with our new “Lease Renewal” notification option 

What’s New in the Resident Portal Rental Application

Bug fixes & improvements to streamline the user experience.

  • We’ve fixed the inverted guarantor “Not applicable” checkbox error.
  • The inverted previous address “not applicable” checkbox issue has been resolved. 

Accounting Updates to Know

  • In Yardi, residents can make payments by which charges they have as opposed to by the amount. Recurring payments will be made an open balance where we process the sum of their remaining charges at the end of each month.
  • In Rent Manager, rental application fees are now posted to the Rent Manager system. 
  • In Rent Manager, new prefixes have been added to the note section to define the payment type.
    • Credit Card Recurring Payment: [MG-CC-R] 
    • Credit Card One-Time Payment: [MG-CC-S] 
    • ACH Recurring Payment: [MG-ACH-R]
    • ACH One-Time Payment: [MG-ACH-S] 
    • Lockbox Payment: [MG-LBX] 
    • MoneyGram: [MG-CASH]

Exciting Changes to Your Portal Experience

Resident Portal

Residents are now able to update the amount for an existing recurring payment setup without removing the whole setup, and guarantors are now set to “Not applicable” by default.

Property Manager Portal

  • Building groups are now available on User Building Access and User Notification settings.
  • Messaging now auto-corrects the do_not_reply email to the correct community domain URL.
  • We’ve improved the message describing the lockbox auto-assign rule.

ManageGo Portal

  • The Audit log now includes changes for the user’s building permissions, as well as details about a class when they’re first created.
  • Property Manager level “Enable Concierge” has been removed and all features have moved over to the Features page.
  • The Billing page now shows payment statuses including New, Paid, Partially Paid, Payment Failed, and Refunded.

Deals on deals on deals!

Your residents now have access to all the great deals from our partnerships, and you can decide their visibility based on their payment status. All offers are determined by region.


And that does it for Quarter 3! Be sure to stay tuned for all of our software announcements or subscribe to our email newsletter to be the first to know about all new enhancements to the ManageGo experience.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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What You Missed: October Software Enhancements at ManageGo

Fall has come and gone, and we want to make sure you haven’t missed what’s new here at ManageGo! We introduced some new updates and improvements to our software in October and wanted to catch you up. 

Leasing

  • All property managers can now enjoy our NYC Rent Stabilized Lease Renewal feature–find the template in your portal.
  • Residents will now see a notification when a lease is switched back to a draft state from a pending state.
  • Property managers can now print out generated leases and select “Sign Manually” on the final step of lease creation for those residents behind the times of email and the internet. Just scan after signing and upload to update the lease status.
  • “Bundle” your lease and rider documents by region or purpose.
    • For instance, property managers can create a bundle named “NYC” that includes all the documents required by the city. Or, create bundles for rent-stabilized leases, non-rent-stabilized leases, and much more.

Violations

  • ManageGo’s newest feature automatically checks various NYC agencies for new violations and complaints at your properties and uploads them into our maintenance system, so you don’t have to.

Improvements & Bug Fixes

We’ve fixed these common hiccups to enhance the ManageGo experience:

  • You’ll no longer see the error with the empty building list at the concierge login.
  • The deals menu button will never appear without a unit for signers and residents.

→ Integrations

  • Reversed payments will settle without fail in Remote Landlord and Rent Manager.
  • Future payments have stopped appearing on a user’s payment history in the resident portal.

Our industry changes fast, and we’re constantly introducing new features you won’t want to miss. If you’re not already, make sure to subscribe to our email newsletter to be the first to know about all new enhancements to the ManageGo experience!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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3 Reasons You Need to Offer Automatic Payments to Your Residents

As a property manager, collecting rent at the beginning of each month is the bread and butter of your business. So why would you not optimize this process in every way you can? The second best thing you can do for your rental business is offer an online payment system to your residents–it is the 21st century after all. But the tool that should be #1 on your radar? Automatic payments. As a crucial aspect of your business, and one that’s often much easier said than done, it’s essential to do everything in your power to make paying rent as easy and mindless as possible. 

How They Work

Automatic payments take online rent payments to the next level. Residents can choose a flexible payment method to be charged monthly on a set day, for a set number of months. After this one-time setup, neither you nor your residents have to worry about their rent being paid on time. Here are the top 3 reasons offering automatic payments to your residents is a no-brainer.

Saves You Time and Money

Online payments already cut out the manual processing associated with paper checks and money orders, but with automatic payments, you’ll be saving even more time (and we all understand that time equals money). Even with the ease of online payments, you’re still subject to chasing down missing payments and calculating late fees. By giving residents the option to set up automatic payments, you’re cutting down on both the time and cost of these administrative tasks when residents forget to pay on time. 

Predictable Cash Flow

Ahhh–uninterrupted, steady cash flow. That’s music to our ears. Rent is due the same day every month, yet life gets busy and your residents are bound to forget at some point. In reality, missing rent payments are more often a result of your residents forgetting than being unable to pay. 

Allowing your residents to set up automatic payments increases the predictability of your cash flow. You know exactly how much money you’ll be getting from who each month, without the interruption of missing payments. Having a predictable, steady flow of cash reduces your stress as a business owner and makes long-term planning more feasible. 

Resident Retention

Resident retention: we don’t shut up about it because we truly believe that once you’ve found great renters, it’s invaluable to keep them around. The benefits of automatic payments start with the obvious convenience. After the one-time setup, residents can forget about it. Not only are automatic payments convenient, but they also reduce stress. Seriously, who isn’t stressed out by a deadline–especially when missing that deadline results in late fees? To top it off, this type of payment system allows residents to choose a flexible payment method, receive digital receipts for convenient budgeting, and can even help them boost their credit score. 

Now that you understand why offering automatic payments is advantageous for everyone involved, it’s time to make sure your property management software offers automatic payments for residents.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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Exclusive Partnerships for ManageGo Users You Won’t Want to Miss

At ManageGo, our top priority is providing the very best solutions to property managers and their residents. We believe that the best way to do that is by seeking innovative and exciting ideas that make property management easier, in addition to providing residents with the ultimate experience. It’s what we’ve always done, and we’re not slowing down now! Whether it’s new solutions like Leasing (which we just released this year) and Accounting (coming soon!) or exciting new partnerships, we’re always working on what’s next.

When it comes to partnerships in particular, we’ll have a lot to announce in the upcoming weeks. Recently, we secured four partnerships that will give ManageGo clients exclusive access to brands that will enhance property management and even the resident living experience. Through our partnerships we can help you explore and evaluate new opportunities that can make life more enjoyable or even more convenient so there’s more time to do the things you love, whether you’re a property manager or resident. 

Did you think ManageGo could get any better than this? Just wait a few more weeks until we launch our new partnerships and you get to encounter the ultimate experience through various top-rated brands that we consider to be the best of the best.  There’s so much to announce, we’re really excited about what we’ll be sharing and the opportunities we’ll be able to offer you and your residents, and we think you’ll love what’s coming. So stay tuned to join the celebration and make sure you don’t miss a thing — the industry’s best all-in-one tool for smarter property management is about to get even smarter.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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ManageGo Enhancements You May Have Missed in Our Software This Quarter

We’re well into spring now, and summer will be here soon!  While that’s one exciting thing on the horizon, we’ve got a few exciting things that are already here.  Let’s take a look at a few ManageGo improvements that are new in Quarter 2.

Leasing

Many of you have requested it, and now it’s here: you can now import pre-existing leases to ManageGo!  Just upload PDFs of your leases to bring them into our system.  This will make it even easier to transition to ManageGo Leasing and take your leasing process digital.

Lease renewals have also been made easier — there’s now a Renewal button for existing leases that transfers data from an existing lease into a renewal, making the process simpler than ever.

Packages

Our Packages feature now supports tracking numbers.  That means that, when you add packages to the system, tracking numbers can be entered as well, either by typing them manually or with a USB barcode scanner.  You’ll also be able to search packages by tracking number, putting more information at your fingertips than ever before.

Accounting integration

Great news for our Yardi clients who have API integration:  payment notes will now be posted to Yardi.  You’ll now be able to see any note your residents attached to their payments directly from Yardi.  That’s not all — Tenant Invoicing is now available for Yardi API clients, bringing that fantastic feature to even more users.

For those looking for a new accounting solution, you’re in luck! ManageGo has recently launched our own accounting software, making our software suite that much more complete. Skip the multiple accounts and integration processes and modernize your accounting. Get in touch with our sales team today to learn more.

Engage

Residents can now reply to Engage posts without logging into ManageGo.  There’s now a link in email notifications for new Engage posts that allows residents to reply quickly and easily.

There are also a number of smaller bug fixes and improvements all over the platform to keep things running smoothly.  

That’s it for now, but make sure to stay tuned — we’re always working to improve, and we’re sure to have more to announce soon!

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!

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How to Set Rental Application Fees as a Property Manager Easily

If you manage rental properties, you’re almost certainly familiar with application fees already.  Still, it’s important to talk about them, since they’re an important part of the application process and, consequently, of your business.  Here are a few tips to help you make sure you’re getting the most out of your rental application fees.

Make sure to specify that application fees are non-refundable

You don’t want there to be any confusion regarding refunds for application fees.  Make sure any applicants understand how the fee works and that they won’t be getting the money back.  That way, you’ll hold onto the funds and avoid creating potential trouble for yourself down the road.

Consider the role credit and background checks play in your screening process

If you use a third-party service to conduct credit or background checks on your applicants, they’ll probably charge you a fee for their services.  Make sure to take that into account when deciding how you should set your fees.  Do you want to include that charge in your application fee?  Do you want to charge applicants the screening fee separately?  Do you want to cover this fee yourself?  Keep these questions in mind and set your fees appropriately.

But why mess around with a third-party service when ManageGo rental management users get it for free? That’s right! To help streamline your application processes, we’ve partnered with Weimark to run these background checks for you, on us.

Know who you want to charge application fees to

Not everyone charges application fees to every applicant.  Some property managers do collect a fee with every application, but others only charge their top candidate.  Some say that the best practice is to charge an application fee to only those you plan to seriously consider approving.  No matter your choice, make sure to stick to it as you receive applications.

Know your local laws about application fees

Some cities and states set a maximum on the amount that can be charged in application and screening fees.  It’s your responsibility to know whether there’s a limit in effect in your area, to know what that limit is, and to not exceed it.  You can check with authorities in your jurisdiction on this if you’re unsure.

No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management. 

Want even more? Get your fix and follow our socials for all the latest property management tips, tricks, & trends!