Happy residents are great. They make your job easier as a property manager, they help bring a positive atmosphere to your properties, and they’re more likely to recommend the property to others, giving you a larger, stronger pool of applicants for every vacancy. So how can you make sure you have happy residents? Here are four tips to help you do exactly that:
1. Make paying rent easy.
Your residents might not want to pay rent, but most of them understand that they need to. That said, you definitely don’t want to make it any more difficult than it needs to be. Offering a painless process and multiple payment options (like you can with ManageGo!) will do a lot to take stress and pressure off your residents.
2. Handle maintenance requests as quickly as possible.
Make sure you give your residents an easy and reliable way to contact you or your maintenance staff, and make sure that you’re helpful, responsive, and ready to solve problems when residents report an issue. You can do this by providing residents a phone number or a monitored email address to direct maintenance requests to, but the best way is by utilizing an online maintenance ticketing system like ManageGo’s to keep track of all things maintenance-related.
3. Keep up with preventive maintenance and inspections.
The only thing better for residents than having your maintenance requests handled quickly is not needing to make them at all. You can help facilitate that by making sure to stay attentive to preventive maintenance and inspections to catch potential problems before they turn into larger issues. ManageGo can help you with this, too; we’ve got a lot of features, like checklists and recurring tickets, to help make these processes simple.
4. Communicate effectively.
Residents want to be kept in the loop about anything that might affect them. When you tell them about any news or changes worth knowing about, you’ll not only keep them informed, you’ll help develop trust, which is key to a happy and productive resident-landlord relationship.
No matter your business goals, ManageGo has your back. To discover just how our software solutions can benefit you and your unique property management needs, request a demo today. Or, connect directly with one of our experts and get started on your journey to better property management.
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